We are a part of The Scout Association. We are committed to meeting our obligations under the General Data Protection Regulations ‘GDPR’ and ensuring the privacy and security of all personal information.

This Privacy Policy explains what personal information the company collects and how it handles this information, to ensure that an individual’s rights are protected.



When you make a donation or purchase through the shop, we may ask you to provide certain personal information including your full name, email address, home address, contact number and payment details.

When you visit our websites we may also collect information on an ongoing basis through on-line analytics tools about what pages you access or visit, and information about your use of our site, for example the pages viewed, the website from which you came to visit our sites, changes to information you provided to us and your transactions including the use of cookies.

We usually capture your IP address at the time you sign up. We may also collect information when you voluntarily complete surveys, provide feedback or participate in competitions.


Performance of contract: The use of your information may be necessary to perform the contract that you have with us. For example, if you use our services to donate to our Christmas Appeal, we will use your information to carry our obligation to complete and administer the purchase under the contract that we have with you.

Legitimate interests: We may use your information for our legitimate interests, such as provide you with the best suitable content on the website, emails and newsletters, to improve and promote our products and services and for administrative, fraud detection and legal purposes.

Consent: We may rely on your consent to use your personal information for certain direct marketing purposes. You may withdraw consent at any time by contacting us at the addresses at the end of this Privacy Policy.


We may use your information for the following purposes:

  • To meet our contractual obligations following the transaction, e.g. to send you badges if you donated to the Christmas Appeal;
  • To validate your information to check that the data we hold about our donors is accurate, consistent and up to date on the basis that processing is necessary in order to perform our contract with you to provide our services;
  • To communicate with you including sending you information about products and services which we think may be of interest to you. You will be able to opt-out of such communications at any time by contacting us to remove yourself from our database;
  • To keep a record of the transaction on our fundraising database Raiser’s Edge so we can meet our governance obligations to report on the impact of a campaign or project;
  • To comply with any further legal obligations to which we are subject

We shall periodically check that the personal information we store for you is accurate.


The information and data we collect is important for us and we would not want to share this with anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for this marketing or mail purposes. We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf, for example the processing of direct debit payments and bookings, but they are bound by our privacy policy and may not use this information for their own purposes.


We only store your personal information for as long as necessary for the purposes listed under the ‘What do we use your information for?’ section and to meet our legal obligations as a company.


Access to personal data: You have the right to request a copy of any information which we hold about you. If you wish to receive a copy of this, please contact Fundraising, The Scout Association, Gilwell Park, Chingford, London, E4 7QW.

Right to withdraw: Where you have given your consent for us to use your personal data, you may withdraw your consent at any time.

Rectification: You may ask to rectify inaccurate information held about you. If you would like to update the data we hold about you, please contact Fundraising, The Scout Association, Gilwell Park, Chingford, London, E4 7QW with your request.

Erasure: You may ask us to delete your personal data. If you would like us to delete the personal data we hold about you, please contact us on the contact details above, specifying why you would like us to delete your personal data.

Portability: You may ask us to provide you with the personal information that we hold about you in a structured, commonly used, machine readable form, or ask us to send such personal data to another data controller.

Right to object: You may object to our processing of your personal data pursuant to this Privacy Policy. Please contact us on the details above, providing details of your objection.


Cookies are small files saved to your computer’s hard drive that track, save and store information as well as your interactions and usage of our websites. The primary purpose for collection of data from users to our site is to allow us to provide a smooth efficient and personalised experience while using our site. Where applicable the website(s) uses a cookie control system allowing you on your first visit to the website(s) to allow or disallow the use of cookies on your computer/device.

You are advised that if you do not consent to the use and saving of cookies from the website(s) on to your computer, hard drive that you should take necessary steps within your web browser security settings to block all cookies from this website and its external serving vendors.

Our website uses cookies software provided by Google Analytics to monitor visitor usage to better understand how the website is used. The software will save a cookie to your computer hard drive in order to track and monitor your engagement and usage of our website, but will not store, save or collect personal information.

Other cookies may be stored on your computer hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. It should be noted that no personal information is stored, saved or collected.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been sent and how to manage and delete them, visit


Visitors to the website who have javascript enabled are tracked using Google Analytics. Google Analytics collects the following types of information from users:

  • Types of user agent (web browser) used, software manufacture and user number
  • Type of operating system
  • Screen colours (colour processing ability of the users screen)
  • Javascript support
  • Flash version
  • Screen resolution
  • Network location and IP address (Can include country, city, state, region, county, or any other geographic data. It also collects hostname and bandwidth (internet connection speed)
  • Time of visit
  • Pages visited
  • Time spent on each page of the website
  • Referring site statistics (the website (URI) the user came trhough in order to arrive at this website (eg. clicking on a hyperlink from that took the user to this website) and search engine query used (e.g. typing in a phrase into a search engine like Google, and clicking on a link from that search engine)

This data is only used to optimise our website for our visitors.

This data DOES NOT include any personalised identification information such as:

  • Names
  • Phone numbers
  • Email addresses
  • Postal addresses
  • Bank account numbers
  • Credit card information

YouTube Cookies

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of imbedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.

To opt out of being tracked by Google Analytics across all websites visit


We will treat all of our information in the strictest confidence and we will endeavour to take all reasonable steps to keep your personal information secure once it has been transferred to our systems. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, and data stored on our IT systems, the website(s) and associated databases. All personal information and details held on and processed by computers situated in the United Kingdom.


Our website links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their won privacy policies.


We may modify this Privacy Policy from time to time, so please review it regularly. If we change this Privacy Policy we shall notify you by means of notice on our site homepage. This privacy policy was last updated on 24 May 2018.


If you have any queries relating to this Privacy Policy or our use of your personal data, please contact DPO, The Scout Association, Gilwell Park, Chingford, London, E4 7QW or by email – [email protected]